Which of the following is a core skill that improves effective communication?

• A. Active listening
• B. Using technical jargon
• C. Avoiding eye contact
• D. Speaking rapidly

Answer: (A)

Active listening is the foundation for effective communication. It means giving full attention to the speaker, noticing both what is said and how it’s said through facial expressions and tone, and confirming understanding with thoughtful feedback. In radiology, this helps you accurately capture a patient’s concerns, clearly explain what will happen during the exam, and verify that instructions are understood, which reduces confusion, anxiety, and the risk of mistakes.

Using technical jargon can create distance and confusion for patients and even for teammates who aren’t specialists in that area. Avoiding eye contact signals disinterest and can erode trust, while speaking rapidly can overwhelm the listener and lead to misinterpretation. By prioritizing active listening, you foster better comprehension, rapport, and safety in the imaging environment.